Communication Masters logoCommunication Masters

From the Training Room

Real communication strategies you can use on Monday

Subscribe to get them in your inbox.

All articles

A handwritten thank you note from a Workday training participant
FacilitationOctober 14, 2026

Master Communication. Make Impact.

Last month, I had the pleasure of facilitating a 2-day presentation skills training for a group of solutions consultants and enterprise architects at Workday’s headquarters in Pleasanton. At the end of the training, an attendee gave me and my co-instructor this really touching thank you note.

Whiteboard notes from a presentation skills training session covering confidence, storytelling, audience engagement, and Q&A
FacilitationOctober 5, 2026

How to get your audience leaning in within the first 60 seconds

When you’re leading a portion of your team’s weekly sync, driving a discovery call in front of a prospect, or delivering actionable insights to a client on a quarterly business review, how do you keep the audience engaged with your content?

A comic cartoon illustrating a young man confidently negotiating with his landlord over the phone about an apartment lease
NegotiationSeptember 24, 2026

How to Negotiate When You Have Zero Leverage

My friend was terminating his lease a year early and wanted to avoid $9,300 in early termination fees. Contractually he had no way out — but with the right approach and a few negotiation tactics, the landlord waived the entire fee.

A comic cartoon illustrating a team rallying around a set of shared core values
LeadershipAugust 11, 2026

What 44 Real Estate Brokerages Taught Me About Core Values

After consulting 44 real estate brokerages, I realized one key difference every top performer had in common. Most owners ignored this completely.

Craig Chee facilitating an interactive training session, with participants raising hands to answer a discussion question
FacilitationAugust 3, 2026

What 40 Years of Research Says About How We Shouldn’t Open a Meeting

"Do you have any data that backs this up?" A trainee asked me that mid-session about open vs closed questions. I didn’t… so I went and found some. Turns out there’s 40+ years of research on it.